FAQ - Home Renovation Service Providers

All of us need a little help.

These are some of the most commonly asked questions. If your question is still not answered, just drop us a note and we will get back to you as soon as possible.

Getting Started

Do you offer Free Membership?

Yes, we do. You can sign up for a FREE account and immediately start connecting with Residential and commercial service buyer.

NOTE: Please enter accurate and verifiable information while filling up the form as fake profiles are liable to get deleted.

How long is the FREE Membership valid?

FREE Membership profiles are valid for life. There is no pressure on you to upgrade your account. Although, we can assure you that a premium level of access is a much more effective means to be able to connect with potential counter parties on our network.*

Do I have to submit my Company Verification Documents to join proprenovators?

www.proprenovators.com endeavors to provide a safe and secure trading platform to all members, including yourself. To reduce the chances of fraudulent activity and prevent scam on our network, it is essential for all members to verify their accounts.

To verify your account and to ensure you don’t face unnecessary administrative action on your profile, please email us support@proprenovators.com scanned and legible English language copies of documents listed below :
(Please note that these documents are not uploaded on your profile, nor shared with anyone and are therefore absolutely safe with us.)

(A) If you represent a company (Private Limited, Public Limited, Partnership, Incorporated etc.) :
  • Your Company Registration/Incorporation Certificate
  • Your Company’s Government issued Tax Id (e.g. PAN Id, VAT Id, TIN Id – as applicable to you).
  • An address proof for your company in the form of a latest utility bill (e.g. phone, electricity, water bill) issued in the name of your company or any other address proof that may apply
(B) If you are registering as an Individual User:
  • Government issued photo Id clearly showing your name
  • Your proof of address in the form of a latest utility bill (e.g. phone, electricity, water bill) issued in the name of your company or any other address proof that may apply.
NOTE :
  • Please enter the email subject as “Account Verification Documents for [your login Id] .
  • Please send your email to – support@proprenovators.com
Do I need to provide my personally identifiable information while signing up?

Yes, any information you put on your profile has to be 100% accurate and real. Please do not enter fake details when creating your profile, as you would expect the same of any buyer or seller you connect with on www.proprenovators.com

If you feel you do not want to make your details public for some reason, please do not create a public profile on www.proprenovators.com

My login ID is not getting accepted in the sign up form.

This is because the login ID you are trying to use to create a profile is already taken by someone else. Please choose a different variation of the login ID by adding numbers at the end of the one you are trying.
e.g. If you are trying munjunathreddy and receiving an error message, please try manjunath_reddy or manjunathreddy2 or reddymanjunath etc.

My password is not getting accepted in the sign up form

To make your account as secure as possible, please make sure your password follows these guidelines :

  • Contains at least one UPPER case letter
  • Contains at least one LOWER case letter
  • Contains at least one NUMERIC character
  • Contains at least one SPECIAL character from this list: !@#$^&*
  • Is at least 8 characters long

Manage your Account

How can I change my login ID?

Your login ID gets tied to your profile’s URL on www.proprenovators.com. Therefore, the login ID cannot be changed since that would render your profile invalid on web browsers.

Forgot password?

 

If you have misplaced your password or don’t remember it anymore, you can reset your password by clicking this link.

Just enter the email you used to sign up for your account and we will send you a password-reset link at that email address.

Forgot login ID?

If you have misplaced your login ID or don’t remember it anymore, you can request your login ID to be sent to the email address associated with your account by clicking this link.

How can I add more products to my profile?

If you already have an account with us, please login into your account first and visit this link to add more Services to your profile.

If you are not a current member, please click this link to create an account first and then visit this link to add Services.

Why is my profile under editorial review?

When you create a profile on www.proprenovators.com, it gets manually reviewed by our support staff to ensure everything is in order and to make sure important details are not missing or invalid. The review process typically takes from a few hours to 12 hours on weekdays. It can take up to 48 hours during weekends.

Please bear with us while we work on getting your account approved and ready to go. To expedite this process, please send us an email with your account verification documents and we will work on your profile on priority.

You can also talk to us through our support channels to see if your account can be approved ahead of others.

I cannot find appropriate category for my Service?

Our category list is fairly broad and can accommodate most Services without issue. However, if in the rare instance you are unable to find an appropriate category to list your service under, please contact us mentioning your service and we should be able to help you with the most relevant category.

How can I edit my company profile and update my Service information?

You can make modifications to your profile as well as services by visiting the Member Console Area of your profile. The link to Edit your profile and services can be found in the menu that opens by clicking your username on top of every page of the site.

Buying & Selling

How can I find Service Providers and Consultants?
  • Simply run a search on the search bar available on most pages of www.proprenovators.com
    Key in your product name and click on the Search button.

    Once you get the list of service providers on the search results page, click on Inquire Now to send them a detailed inquiry. You can also add relevant sellers to your favorites list by clicking on Add to Favorites and later selecting multiple service providers at the same time to send them your inquiry.

  • You can also try finding companies and consultants by browsing through our category list available here .

What is the Favorites List?

The favorites list makes your life easier by allowing you to build up a list of relevant buyers or suppliers and later send them your inquiry at one go.

Are the Service providers and companies listed here trustworthy?

 

We try our best to filter out suspect profiles, scammers and troublemakers through our profile verification services. However, this should not be the basis of your decision to transact business with someone you meet on our trade forums. We advise all our users to carry out detailed and complete background checks on any and every user they meet online by utilizing Embassy resources and third party verification agencies such as DnB.

www.proprenovators.com is a lead generation company and not a verification agency and even though our verification process is stringent, it should in no way be construed as 100% bullet proof.

Lastly, bear in mind that even the strictest and most complete verification cannot detect an intention to defraud, as a seemingly authentic company with proper documentation and paperwork can still turn out to be less than perfect when it comes to delivery. Therefore, wherever possible, please have face-to-face meetings before embarking on a new business relationship with a business you have met online.

Are the buying leads / RFQs listed here genuine?

All service requirements go through a mandatory and stringent screening process by our lead verification department before getting posted on www.proprenovators.com.

During the screening process, our agents speak to each buyer and discard any leads where
  • The buyer is unclear about their own requirement
  • Buyer is seemingly fraudulent
  • Value of purchase does not meet minimum purchase thresholds
  • The lead lacks in other qualitative parameters
  • The requirement already stands fulfilled

Since we post hundreds of leads each day, it is not possible for us to do an in-depth company verification for all our service providers. And because of this handicap, we advise all our sellers to conduct detailed background checks of buyers before entering into any business relationship with them. Our screening of service providers should not be treated as a substitute for your own due diligence at any cost. This holds true not only for our website, but any other channel through which you receive business leads and inquiries.

How can I find Service providers?
  • Simply run a search on the search bar available on most pages of www.proprenovators.com. Key in your services name and click on the “Search” button.

    Once you get the list of service providers on the search results page, click on “Get vendor No” and “”Exchange Contact No to send them a detailed response. You can also add relevant service providers to your favorites list by clicking on “Add to Favorites” and later selecting multiple service providers at the same time to send them your quotations.

  • You can also try finding service providers by browsing through our category list available here .

Billing & Payments

What are the benefits of a PAID account?

Following is a brief list of benefits you can derive by upgrading to a Paid level of access. For a more complete list of features comparison, please look here

  • Increase your chances of getting found by service providers by staying on top of search results
  • Get priority and fast access to service inquiries as and when they get published on proprenovators
  • Build trust with service providers by setting up a detailed proprenovators profile and a super descriptive and attractive online service portfolio
  • Get highlighted on our high traffic homepage to give an extra kick to your marketing effort
  • Get a chance to be included in email communication (as a potential match) a service providers receives just after posting their RFQ.
  • Differentiate your business amongst the crowd of buyer by standing out as a Premium Service Provider
What are the prices in Indian Rupees (INR)?

The prices in Indian Rupees are as follows:

  • ₹599 /- For 3 Months
  • ₹999/- For 6 Months
What modes of payment do you accept for account upgrades?

Following are the different modes of payment you can use to upgrade your account.

 

Indian Rupee Payments-

  • Credit or Debit Cards
  • Netbanking
  • NEFT. NEFT Instructions.
  • Indian Rupee Check payable at Bangalore. Check Instructions.
  • PhonePay/Google Pay/ UPI

Experience the power of Premium now.

How Can I get an Invoice for my payment?

You can get a Proforma Invoice at the time of making payment. A Proforma Invoice is also emailed to you after your payment completes. We can generate one for you if you like. Just contact us for the same.

An actual invoice can also be sent to you if you need it for accounting and record keeping purposes. This typically takes a week to mail out to you after you make payment. We use surface mail to send you your invoice and the timeframe of receiving it on your end varies from courier to courier.

Is my credit card information safe?

We employ industry leading payment gateways to receive and process your payments towards your membership upgrades. These gateways use best-of-the-breed advanced security mechanisms such as SSL to protect your credit card information.

www.proprenovators.com neither stores, nor comes to know your credit card information since you key in this information at one of our secure payment gateways and not directly on our website.

Therefore, you can rest assured that your credit card information is absolutely safe when you upgrade your account on www.proprenovators.com.

How long does it take for my membership to get activated once I pay?

We try to upgrade your account within 1-2 hours after your payment is received during regular working hours. Outside of working hours, accounts get upgraded within a maximum of 12 hours. If you make payment on a public holiday or during the weekend, your account gets upgraded on the next working day.

The fastest way to upgrade is to pay using credit card. International bank transfers or check payments typically take a few days to a week to flow into our accounts through banking channels.

Can I pay cash to upgrade my account?

Unfortunately, we do not accept cash payments towards membership upgrades. You can use Credit/Debit Cards,  Net-banking or International Bank-Transfer to upgrade your account. Please see available payment options mentioned above.

Can I get a refund?

You can upgrade absolutely worry FREE – we are confident of our services and have a 90 day, no questions asked money-back guarantee, in case you are not completely satisfied with your experience.

For payments made using Credit Card Account, the refund will be made to the original credit card  which the payment was initiated.

In case of Cheque/NEFT/Direct Deposit within India, the refunds can only be made to the account from which the payment was made. Therefore, when requesting for refund, please provide the following

  1. Proof of debit of subscription amount from the source account to proprenovators bank account.
  2. Your bank details including account number, IFSC code and branch details.

 

In case of Wire Transfer initiated from outside India, the refunds can only be made to the account from which the payment was made. Therefore, when requesting for refund, please provide the following

  1. Proof of debit of subscription amount from the source account to proprenovators bank account.
  2. Swift instructions of the bank where from original Swift transfer was initiated.
Can I pay the charges in installments?

At the moment, we do not support the ability to pay membership charges in monthly installments. This is something we are working on to introduce in the future.

Will you automatically renew my membership after it expires?

No we won’t. Once your membership is up for renewal, you can renew it yourself based upon the success you achieve in securing new business by interacting with our listed buyers.

We will send you reminders in the form of emails or phone calls once your renewal is due but will never automatically charge your credit card.

Where is proprenovators operated from?
Address: 3rd Floor, SAKET CALLIPOLIS, 01/301, Sarjapur Main Rd, South, Carmelram, Bengaluru, Karnataka 560035
Do I have to pay extra to access leads once I upgrade to a Premium membership?

No, you do not pay anything extra to access individual leads once you upgrade to a premium level of access. Our smart and intelligent lead matching service will send the most relevant leads to your inbox each day, based on your service list and keywords.

If you feel that you need to access extra leads within your industry/service categories in addition to the ones we send to you, you can do that too. There are reasonable limits to the number of such leads you can request by browsing our site.

Still Searching for Help?

Click here to email us.

Call us at :

+91-990 230 6283